Yes. AI live call transfer runs on rules you set: emergencies, VIP customers, or specific keywords can trigger a warm transfer to your cell, your on-call tech, or whoever should take it. Ava stays on the line until the call connects.
You define the triggers during onboarding:
When a trigger hits, Ava tells the caller she's connecting them, dials your chosen number, and bridges the call. If you don't pick up, she takes full details and flags the call urgent in your summary so nothing dies in voicemail.
A live transfer is a scalpel, not a default. If every call rang your cell, you'd be back to answering the phone on a ladder. The point is that the two or three call types that genuinely need you reach you — and the other thirty a week get handled, booked, and summarized without touching your day.
You stop choosing between "answer everything" and "miss everything." Routine calls get booked; the rare call that needs you finds you. For the honest line between what AI handles and what needs a human, see AI receptionist limitations: when the call needs a human.
AI live call transfer is configured at setup and adjustable anytime — you change the rules, Ava follows them.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.